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Information important

YOUR HOLIDAY

What is included


What is NOT included

*Approximate cost per person per week is £5.00. The tax is collected by our staff and paid to the local authorities

TO QUALIFY FOR GROUP DISCOUNTS

Please remember if a member of your group cancels it may incur an empty bed charge, affect your group places as well as carry a cancellation charge (see booking conditions). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing and there may be an amendment fee for the name change or even a 100% cancellation charge for scheduled flight services. Please check with us for details.

  1. All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader.
  2. It is the responsibility of the group leader to ensure that payment is made by one cheque or credit card. If payment is made by more than one cheque or credit card on group bookings enjoying free places, there will be a handling fee of £10 per card/cheque in addition to the normal credit card charges. (Visa or MasterCard carry a 1.25% charge). It is the responsibility of the group leader to ensure that all group members have read the important information and booking contract. Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.
  3. Discounts are calculated on the lowest basic price charged for accommodation only including children's.
  4. Group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the number of reductions will also be reduced accordingly.
  5. All reductions are subject to availability and may change at any time.
  6. All group members must have adequate insurance; it is the responsibility of the group leader to ensure that this is the case.
  7. Group discounts do not apply to weekend and short breaks unless otherwise stated on your booking confirmation.
  8. Group discounts do NOT apply to late availability prices.
  9. The whole group must arrive on the same date, though you may book different methods of travel.
  10. Half price places are calculated by dividing the basic price by 2 and then applying any reductions e.g. self drive or applying any supplements e.g. room supplements.
  11. Children (or adults) paying half price and enjoying any discount (including 10% child reduction) count as half a person in the calculation of reductions.

CONDITIONS FOR FAMILY ROOMS AND CHILD DISCOUNTS

Child reductions of 10% are applied after any room or transport reductions e.g. self drive. All reduced prices apply to the basic holiday cost only. Any supplements for rooms, etc are payable in full. The child's age on the date of return must not exceed that stated on the booking form. The 10% reduction is not applicable where children are already enjoying a discount or special offer e.g. half price accommodation or promotional prices.
50% reduction for children in family rooms applies where there is a minimum of 2 adults.
All reductions are subject to availability and may change at any time. Child discounts and family room reductions do not apply to late availability holidays.

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ARRIVAL OF SELF BOOKED FLIGHTS

You should book your flight to arrive on the specified arrival date unless stated otherwise. Please advise us as to your expected arrival time so appropriate preparations can be made. No reductions can be given if you fail to arrive on the stated day.

EMPTY BEDS

The Domaine de Bellegarde sleeps a minimum of 14 people. If you would like to book the whole chalet or a room for you, or your group's exclusive use, and not use all the beds, an empty bed supplement will apply. Please remember that if a member of your group cancels and leaves a bed unoccupied, an empty bed charge applies.

LOCAL TOURIST TAX

Taxe de Sejour is 1 euro per adult per night.

VILLA CUISINE

A luxury breakfast (Continental & Full English) is served daily as well as daily afternoon tea and a combination of lunches and evening meals including an aperitif, canapés and 4 course menus with complimentary regional wine (services as stated on your invoice). A fresh fruit bowl is available throughout your stay.

DIETARY REQUIREMENTS

We are happy to cater for special dietary requirements, including vegetarian/vegan meals, allergies, etc. We should be notified of these details at the time of booking and you should record these on the booking form. Please check your booking form to ensure any such requests have been recorded.

CHILDREN'S MEALS

Children under the age of 12 years will be served high tea, normally between 6:00pm and 6:30pm.

BABIES/INFANTS

Parents need to bring powdered milk/baby-food and nappies if required and all parents should discuss with Qsun any special requirements in advance of booking. For your child's comfort and convenience we recommend you bring a back pack, children's feeder cups and/or bottles, sunglasses, sun block, some comfort toys/blankets and a bag or rucksack for such items. If your children have a favourite DVD / video then please feel free to bring it although we have an extensive selection for your use.

COTS, HIGH CHAIRS, BUGGIES & STERILISERS

We have a number of quality cots, high chairs and buggy available. Linen for babies is not included for health and hygiene reasons.

DRINKS

Complimentary regional wines are provided with your meals. Complimentary bottled water is provided in your room.

SMOKING

In the interest of fire and safety regulations, the Domaine de Bellegarde is non-smoking throughout the buildings. We ask smokers to consider the wishes of their fellow guests and limit their smoking to the allocated outdoor areas.

SLIPPERS

Slippers are provided for your comfort for use indoors.

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STAFF

Our staff are available to help make your holiday run smoothly. They have been chosen for their outgoing personalities and cooking abilities. Some of the staff have the relevant qualifications to care for and entertain children. Staff live on site.

ROOMS

Room and bathroom sizes vary. Furnishing and storage space may also vary. Storage space may be limited to a small wardrobe.

KEYS

Each room has its own key which will be given to you at the beginning of your holiday. We are unable to accept responsibility for valuables unless placed in our safe.

SATELLITE TV

An extensive choice of satellite channels are available, plus the terrestrial channels.

TV & DVD PLAYERS

TV and DVD players are in each of the rooms.

ACTIVITIES, EXCURSIONS & TOURS

The events we offer are often dependent on availability and achieving a minimum number of participants. Therefore the events offered may not always be available.

CARS

There is ample parking on the property.

SAFETY

The safety and well being of our guests is of paramount importance to us. We continually strive to maintain hygiene and safety standards in all areas. Our property is obliged to meet local regulations. We strongly advise that you and your party familiarise yourselves with your accommodation, safety procedures and location of fire extinguishers.

PASSPORTS & VISAS

You must ensure that you are in possession of a 10 year passport valid for the duration of your holiday. If you do not have a British passport please check with your own consulate or embassy regarding entry requirements for the country you are travelling to. Please note: Family passports have been abolished. Any child not already on a passport must now have their own. Children included on a passport before 5.10.98 may continue until:

  1. The child reaches 16 or
  2. The passport on which the child is included expires or
  3. The passport on which the child is included is amended or a new one issued. Visitors should make their own enquiries as individual cases differ.

If you need to apply for a passport or renew one, please do so well in advance. If you need to contact the passport agency: 0870 521 0410 (calls charged at national rate), or www.ips.gov.uk faxback information line: 0901 4700 130.

The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on their website at www.fco.gov.uk, or on 020 7238 4503/4504.

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